Bringing Mobility 4.0 to Public Transit

Data Retention Policy for intelliTicket

11. Purpose

This Data Retention Policy outlines the guidelines and procedures for retaining and deleting personal data collected and processed by intelliTicket in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

12. Scope

This policy applies to all personal data collected and processed by intelliTicket, including data from users of the intelliTicket App and any other data subjects whose personal data is processed by intelliTicket.

13. Categories of Personal Data and Retention Periods

13.1. Identity Data
  • Description: Name, profile picture.
  • Retention Period: 3 years from the last active use of the account.
  • Reason: To provide ongoing services and for user identification.
13.2. Contact Data
  • Description: Email address, phone number.
  • Retention Period: 3 years from the last active use of the account.
  • Reason: For communication purposes and account management.
13.3. Journey Data
  • Description: Journey booking information, start/end location, live location (with consent).
  • Retention Period: 3 years from the journey date.
  • Reason: To improve service offerings and for historical reference in case of disputes.
13.4. Payment Data
  • Description: Payment method, transaction details.
  • Retention Period: 7 years from the transaction date.
  • Reason: To comply with tax and accounting requirements.
13.5. Usage Data
  • Description: App usage, access logs, IP address.
  • Retention Period: 3 years from the date of collection.
  • Reason: To monitor and improve the App’s performance and security.
13.6. Aggregated Driver Rating
  • Description: Ratings given by users.
  • Retention Period: 3 years from the rating date.
  • Reason: To maintain service quality and for driver performance reviews.
13.7. Customer Communication Data
  • Description: Customer support interactions.
  • Retention Period: 3 years from the date of the last interaction.
  • Reason: To address ongoing issues and for quality assurance.
13.8. Eligibility Data for Grant Programs
  • Description: Name, date of birth, geographical origin, verification status.
  • Retention Period: 3 years from the end of the grant program.
  • Reason: To comply with grant administration and oversight requirements.
13.9. Public Transport Data
  • Description: Name, birthdate, salutation.
  • Retention Period: 3 years from the date of ticket issuance.
  • Reason: For proper ticket issuance and user support.

14. Retention Procedure

14.1. Data Minimization and Anonymization

Personal data will be anonymized or deleted when it is no longer necessary for the purposes for which it was collected, unless retention is required by law.

14.2 Secure Storage

Personal data will be stored securely, with appropriate technical and organizational measures in place to prevent unauthorized access, alteration, or deletion.

14.3 Regular Review

The Data Protection Officer (DPO) will conduct regular reviews of the data stored to ensure compliance with this policy and applicable laws.

14.4. Data Deletion
  • Inactive accounts and associated personal data will be deleted after 3 years of inactivity.
  • When data is no longer needed, it will be securely deleted or anonymized.

15. Rights of Data Subjects

Data subjects have the right to:

  • Access their personal data.
  • Correct, update, or request deletion of their personal data.
  • Restrict or object to the processing of their personal data.
  • Request portability of their personal data.
  • Withdraw consent for data processing (where consent was given).
  • Lodge a complaint with a supervisory authority if they believe their rights under data protection laws have been violated.

Requests to exercise these rights can be made through the contact form at https://www.intelli-ticket.com/contact/.

16. Updates to this Policy

This Data Retention Policy may be updated from time to time to reflect changes in legal, regulatory, or operational requirements. Changes will be communicated to data subjects as appropriate.

Last updated: June 2024

This policy ensures that intelliTicket retains personal data only as long as necessary to fulfill the purposes for which it was collected, while also complying with legal obligations and respecting the rights of data subjects.

Hands-Free Fare Collection

Service Technicians

Part Time Postion
Deerfield Beach, FL 33441

The Role

intelliTicket is looking for experienced Service Technicians. We are looking for candidates who can deliver the most efficient, high-quality customer experience for our clients in the public transportation and public parking sector. We are looking for someone with the expertise and knowledge necessary to handle the varied and sometimes complex projects and the personal skills to develop rapport with our client and drive sales. We have a service and sales integrated model and each Service Technician is treated with the autonomy and independence to drive their own sales, build their own jobs, and plan their own installs.

Responsibilities

  • Inspect and perform equipment repairs and replacements
  • Perform routine preventative maintenance
  • Perform light trouble shooting
  • Respond to emergency maintenance requests
  • Perform all stages of installation, maintenance, replacements and service
  • Adhere to all safety policies and procedures


Your Qualifications

  • Must have excellent work ethic
  • Fluent be in english
  • Must have valid driver’s license
  • Must be able to work on their own


Benefits

  • Eligible for benefits after 90 days, including 401 (k) and paid time off
  • Optional career development opportunities within the company


Please only apply if you’re very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application and assessment to make sure you’re an A-Player who also takes this process seriously.

Marketing Specialist

Full Time Postion
Deerfield Beach, FL 33441

The Role

In this position, you will play a critical role in developing our online presence, creating a top-of-funnel strategy that will accelerate awareness of our products. You’ll be planning, implementing, and tracking the success of marketing campaigns that generate leads for intelliTicket. This position requires a creative individual who is highly motivated, results driven and a very high level of organization. Must be able to manage multiple projects at a time.

Responsibilities

  • Develop a deep understanding of your target audience to implement effective strategies
  • Plan and execute campaigns and events
  • Measure, analyse and report the success of those campaigns and events
  • Create online and offline marketing content
  • Support business development activities


Your Qualifications

  • Bachelor’s degree in marketing or similar field
  • Minimum of 5 years of experience working in Marketing or other related field
  • Experience in SEO, SEA and the Google Console
  • Experience with social media advertising
  • Excellent written and oral communication skills (fluent in english)
  • Self starter and team player who can also do it all yourself without needing a lot of resources or budget


Benefits

  • Competitive salary
  • Eligible for benefits after 90 days, including 401 (k) and paid time off
  • Extraordinary career development opportunities


Please only apply if you’re very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application and assessment to make sure you’re an A-Player who also takes this process seriously.

Sales Representative / Account Manager - Region USA

Full Time Postion
Deerfield Beach, FL 33441

The Role

As an experienced Account Executive, you will be responsible for building new, and maintaining existing client relationships. You will be required to identify business opportunities, finding and contacting new leads, and sell our products and services to clients across the United States. This job will also allow various outside sales activities including promotional events and social gatherings to promote our products, services and brand image.

Responsibilities

  • Building new and maintaining existing client relationships
  • Using CRM software
  • Assistent in implementation and development of marketing
  • Project management
  • Brand promotion


Your Qualifications

  • More than 5 years of experience working in Sales
  • Excellent written and oral communication skills (fluent in english)
  • MS Office
  • Self starter, goal oriented, positive attitude, leadership skills, teamwork skills


Benefits

  • Competitive salary, lucrative compensation system for exceptional sales people
  • Eligible for benefits after 90 days, including 401 (k) and paid time off
  • Extraordinary career development opportunities

Please only apply if you’re very serious. As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application and assessment to make sure you’re an A-Player who also takes this process seriously.